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We shall sell delicious and remarkable food and drinks which meet the highest standards of quality, freshness and seasonality and combines both modern-creative and traditional Italian styles of cooking. We will consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work. To have every customer who comes through our doors leave impressed by their experience at Piccolo Trattoria and excited to come back again. To create and maintain a restaurant that is comprehensive and exceptional in its attention to every detail of operation. To provide all who work with us a friendly, cooperative and rewarding environment which encourages a long- term satisfying employment that offers an opportunity for personal growth. To keep our concept fresh, exciting and on the cutting edge of the hospitality and entertainment industry. To be a giving member of our community and to use our restaurant to improve the quality of life of those that live within that community.
Our Way of Doing Business
PICCOLO TRATTORIA’s success depends on our people. Our restaurant can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We recognize however, that success is not measured by sales; guest counts, and numbers alone. We are measured as much by the way in which we achieve our goals, as we are by the actual achievements themselves. We believe that a commitment to uncompromising values and integrity should always guide our decisions and actions as we pursue our goals. Following are the core values that form the foundation of our measurement of success:
We shall treat others with Honesty, Dignity, Integrity and Respect. We expect it from others, but regardless of whether or not we receive it, we shall endeavor to treat our customers and our fellow team members with honesty, dignity, integrity and respect.
Genuine caring and guest first focus. As a hospitality oriented organization, we shall strive to focus on what is best for our customers rather than ourselves and do so with sincerity. We have an incredible opportunity to make a positive effect on our customers, let’s take advantage of it.
Attitude/Energy/Enthusiasm/Fun. These attributes might be best described as contagious and while on any given day our levels of each may vary, we must infect as many of those around us, creating a self reproducing and synergistic environment.
Hire, train, grow and keep the best. To be the best does not happen by accident or occur in a vacuum. Before we can expect the best, people must not only be told what is expected of them, but they must be shown how and what to do.
Empowered to get better everyday. Everyday we have another opportunity to be a little better than the day before, don’t let that opportunity slide by.
Happy team, happy guests. A happy guest starts with each of us, and our happiness within ourselves. Whether it is happiness in what we do or who we are, we each have a responsibility to find and then share it with everyone else around us and most importantly our customers.
Brilliant at the basics. So often success is based on handling the simple things, the key is to be consistent.
Principles before personalities. Good or bad, regardless of the type day we are having, we will put our principles and what we believe before our personalities and how we feel.